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[Notice] Warm Tips for the 11.11 Chinese shopping carnival
发表于 2020-10-28 10:09:52 | 最新回复 2020-11-10 09:43:24 | 来自于 China 楼主
1. If the order is placed on 11th Nov., you will not be refunded within the 24 hours
This is due to the rules of the Double 11: all Tmall and taobao sellers will turn off the function of applying for refund on 11th Nov. (00:00:00, 11th Nov. - 23:59:59, 11th Nov.), any order submitted on the wegobuy platform that day,with the status of “ordered” will not be refunded. If you need the refund, we will deal with the order one by one within the 24 hours after the order takes effect.

2. Detailed information about the time of placing the order
Our purchase service is nonstop from Nov. 10, 2019, 9:00 UTC+8 to Nov. 11, 2019, 24:00 UTC+8, and we will process your order in 3 hours. Besides, if the order is paid during 23:00-24:00 that day, chances are high that the prices can be changed because of the time lag, please kindly know this.

3.On 11th Nov, does not support the exchange of Tmall shopping allowance or full reduction
As Tmall/Taobao sellers have ID restrictions on shopping bonuses, the taobao ID we use can only work for a limited number of times. In order to ensure the timely placing of your order, we do not support you to use your points in exchange for bonuses, I do hope that you can understand.

4. About the sales restriction and seckilling event
Regarding the item of the sales restriction and seckilling, purchasers will make every endeavor to panic buying/snap up. And I do suggest that you place the order 1-2 days in advance. In this way, our purchaser will mark your order in advance and then squat down to buy.

5. About the pre-sale
In regard to the pre-sale (or payment in different stages) items, please place an order in 1-2 days in advance and pay the full amount (deposit + final payment) so that our purchaser will mark your order in advance and then squat down to buy. If the final sale price is lower than the amount that you’ve actually paid, we will refund the overpayment to your wegobuy account.
Tips: According to the regulations of the Double 11, Pre-sale items cannot be canceled, returned without any reason and made changes to their colors, sizes, etc.. Therefore, Confirm the items attributes before you are going to place an order.

Note that if you don’t want to buy the goods afterwards, the deposit you have paid for it is unrefundable.

6. After-sales service time:
Due to the large order volume during the Double 11, the order consultation,  reminder delivery, return and exchange and other after-sales requests submitted from 18:00, 9th Nov. to 18:00 12th Nov. The service will be postponed until 9 am on the 13th and we will respond within 72 hours.
Due to the crowded logistics, the goods will be delayed during the Double 11. Also, please understand that the order delivery and the return and exchange time will be extended.

7. About the after-service time:
The after-service of order consultation,tasks of the prompt delivery, return and exchange goods,etc. will be extended to the next day in 9. A.M

8. About the delivery time:
Since the order volume is soaring dramatically and logistics will likely be overcrowded during the Double 11, the delivery time should be decided by what the seller has written in the webpage.

We are so sorry for the inconvenience! Thank you for your trust and support for wegobuy!

Wegobuy Team

2020.10.28
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发表于 2020-11-10 09:43:24 沙发
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