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Product marked as SENSITIVE/BRAND/CD, shipping cost used volumetric weight???
发表于 2020-11-4 18:04:14 | 最新回复 2020-11-5 16:08:34 | 来自于 Indonesia 楼主
[backcolor=rgb(243, 243, 243)]Hi, there Im having a problem[/backcolor] [backcolor=rgb(243, 243, 243)]my Order No:WO20601105360 is marked as a "SensitivE product" and I dont know why this is happen.[/backcolor] [backcolor=rgb(243, 243, 243)]Previosly, I bought the same exact item from the same seller without this label on it. [/backcolor] [backcolor=rgb(243, 243, 243)]When I try to send the item it says that "it will charged me with VOLUMETRIC WEIGHT" therefore, my delivery cost will be very expensive.[/backcolor] [backcolor=rgb(243, 243, 243)]I just contacted [/backcolor][url=mailto:care@wegobuy.com]care@wegobuy.com[/url] , they offer me a solution. First, I can do a rehearsal packaging which cost me 20¥ and I will not pay for it. [backcolor=rgb(243, 243, 243)]Second, or I can choose to deliver all of the items which is very expensive and they will refund me whenever the logistics successfully send the item.[/backcolor] [backcolor=rgb(243, 243, 243)]From my point of view, it is your system that labelled my product as SENSITIVE and I dont get it because I bought THIS PRODUCT BEFORE.[/backcolor] [backcolor=rgb(243, 243, 243)]Please solve this problem, or I will stop using wegobuy as An Agent. Im very dissappointed with your service at this point[/backcolor] [backcolor=rgb(243, 243, 243)]Thanks[/backcolor] [backcolor=rgb(243, 243, 243)]Sent from my iPhone[/backcolor]
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发表于 2020-11-5 16:08:34 沙发
Thank you for using wegobuy. Your question has been fed back to relevant colleagues and they will follow up for you within 24 hours. Please check your internal message to know the latest news.
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