Product marked as SENSITIVE/BRAND/CD, shipping cost used volumetric weight???
发表于 2020-11-4 18:04:14
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最新回复 2020-11-5 16:08:34
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来自于
Indonesia
楼主
[backcolor=rgb(243, 243, 243)]Hi, there Im having a problem[/backcolor]
[backcolor=rgb(243, 243, 243)]my Order No:WO20601105360 is marked as a "SensitivE product" and I dont know why this is happen.[/backcolor]
[backcolor=rgb(243, 243, 243)]Previosly, I bought the same exact item from the same seller without this label on it. [/backcolor]
[backcolor=rgb(243, 243, 243)]When I try to send the item it says that "it will charged me with VOLUMETRIC WEIGHT" therefore, my delivery cost will be very expensive.[/backcolor]
[backcolor=rgb(243, 243, 243)]I just contacted [/backcolor][url=mailto:care@wegobuy.com]care@wegobuy.com[/url] , they offer me a solution. First, I can do a rehearsal packaging which cost me 20¥ and I will not pay for it.
[backcolor=rgb(243, 243, 243)]Second, or I can choose to deliver all of the items which is very expensive and they will refund me whenever the logistics successfully send the item.[/backcolor]
[backcolor=rgb(243, 243, 243)]From my point of view, it is your system that labelled my product as SENSITIVE and I dont get it because I bought THIS PRODUCT BEFORE.[/backcolor]
[backcolor=rgb(243, 243, 243)]Please solve this problem, or I will stop using wegobuy as An Agent. Im very dissappointed with your service at this point[/backcolor]
[backcolor=rgb(243, 243, 243)]Thanks[/backcolor]
[backcolor=rgb(243, 243, 243)]Sent from my iPhone[/backcolor]
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