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Post time 2021-1-19 17:53:57 | Last replied 2021-5-3 12:43:26 | From Italy 楼主
my parcel to italy has been stuck on "airline departure" since dec 16th is my parcel lost?
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Post time 2021-1-20 10:28:41 沙发
Could you please provide your PN number and wait for our customer service. We'll help you solve it soon. Thanks for your kind understanding.
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Post time 2021-1-20 17:19:25 板凳
小小编 replied at 2021-1-20 10:28 Could you please provide your PN number and wait for our customer service. We'll help you solve it  ...
Hi what is PN number?
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Post time 2021-1-21 09:12:49 地板
PN means parcel number,it usually start with "WPxxxxxxxxxx". maybe u can contact our online support:)pls check this link https://www.wegobuy.com/cn/page/customservice/
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 Author| Post time 2021-1-21 15:13:37 5#
小小编 replied at 2021-1-21 09:12 PN means parcel number,it usually start with "WPxxxxxxxxxx". maybe u can contact our online support: ...
I think this is the pn: WO20621012329
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Post time 2021-1-21 16:04:31 7#
giosucosentino8 发表于 2021-1-21 15:13 I think this is the pn: WO20621012329
hi dear, I forward this info to logistics department , they said it's normal. Some packages shipped in December may have been delayed. Pls kindly wait. Currently, there is  no logistics record indicating that this package will be lost, let us wait for the next logistics record update
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 Author| Post time 2021-1-28 23:32:42 8#
小小编 replied at 2021-1-21 16:04 hi dear, I forward this info to logistics department , they said it's normal. Some packages shippe ...
hello friend it's been a week are there any updates?
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Post time 2021-1-29 09:33:53 10#
giosucosentino8 发表于 2021-1-28 23:32 hello friend it's been a week are there any updates?
hi dear friend, i checked a bit on your parcel. But i'm so sorry to tell you that the lastest logistics record is 2020-12-16 23:41 airline deliverred it , I will help u follow this parcel's status and check it frequently .Once the parcel updated, i will send a internal message to you :)
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 Author| Post time 2021-2-5 02:46:49 11#
hello friend, it's been almost two months since the shipment started, the traking says flight departure from December 14th, could it be that the package was lost?
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Post time 2021-2-5 09:17:56 12#
giosucosentino8 发表于 2021-2-5 02:46 hello friend, it's been almost two months since the shipment started, the traking says flight depart ...
In Italy, due to the covid-19 and snowstorm , insufficient international flight resources will cause some delays situations. I helped you added an parcel enquiry, in this way,our after-sales colleagues will check it for you again. Generally speaking, they will reply u with 24 working hours. Pls check it in "My Enquiries-Parcel enquiries at that time
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Post time 2021-2-7 21:46:24 13#
小小编 replied at 2021-2-5 09:17 In Italy, due to the covid-19 and snowstorm , insufficient international flight resources will cau ...
snow storm in italy???
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 Author| Post time 2021-2-7 23:14:51 14#
no
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Post time 2021-2-9 16:09:14 15#
logistics company forwards this info to us, and they said that cuz covid-19,situation getting bad as winter approaches and the delivery time will be affected , so sorry for that..
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 Author| Post time 2021-2-10 02:22:31 16#
is there a way to get the shipment to arrive as soon as possible?
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 Author| Post time 2021-2-12 00:01:26 17#
thanks for the support the shipment arrived today
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